Question 1

1. Where should I not place the VINYL CLEANER PRO X?

Accepted Answer

Please do not place the device in damp rooms, in direct sunlight or in rooms with high temperatures or large temperature fluctuations.

Question 2

2. The disk does not move or only moves jerkily after insertion.

Accepted Answer

The drive is achieved by two rollers with drive rings that press against each other. It can happen that the record does not sit correctly between the drive rings after being inserted. A light pressure from above on the record helps to adjust it correctly.

Question 3

3. The plate sits correctly between the drive rings but is still not driven properly or slips through.

Accepted Answer

Please check whether the rollers with the drive rings are rotating. If so, then the drive rings are simply worn out and need to be replaced. There are also records that "twitch" due to their specific material, deformation or their particular thickness.

Question 4

4. The plate "wobbles" during cleaning.

Accepted Answer

The VINYL CLEANER PRO X can be used to wash LPs and 12"s of different thicknesses. The drive rollers adapt to the thickness. This can cause the record to "wander" off the axis to the left. This is normal and does not represent a defect.

Question 5

5. The VINYL CLEANER PRO X makes "squeaking noises".

Accepted Answer

In rare cases, the wet water wipers may produce a squeaking noise as the plate rotates. This usually stops on its own. If this is not the case, replacing the wipers may help.

Question 6

6. I rarely use the Vinyl Cleaner PRO X. Why do I still have to change the cleaning fluid after 4 weeks?

Accepted Answer

It is important to avoid dirt residues and the formation of odors in the device! If the cleaning fluid is only minimally dirty, you can pour it into a sealable container and store it until the next use.

Question 7

7. Why don't the cleaning rollers move to the record and rotate?

Accepted Answer

When refilling the device, air bubbles may form in the pump. This can result in the rollers not moving towards the record. Therefore, check whether the rollers are rotating and touching the record when the cleaning process starts. If the rollers are not moving, remove the record and press the spring-loaded round body between the gears several times. This will remove the air from the pump.

Question 8

8. At what intervals do I have to change the accessories?

Accepted Answer

Filters, rollers, drive rings and scrapers should be changed after 500 washes and the cleaning fluid after 100 washes.

Question 9

9. How do I replace the drive rings?

Accepted Answer

Place a cloth over the O-ring and roll it upwards with your fingertips.

Question 10

10. Who do I contact if my VINYL CLEANER PRO X is defective?

Accepted Answer

If you purchased the VINYL CLEANER PRO X from us, please contact Audiodesksysteme Gläss GmbH directly. If you purchased the device from a retailer, please contact your dealer. In any case, the VINYL CLEANER PRO X can only be repaired directly by Audiodesksysteme Gläss GmbH.

Question 11

11. How do I know how old my machine is?

Accepted Answer

There is a white label on the bottom of the VINYL CLEANER PRO X. This label has a number on it, starting with the abbreviation for the color (R/=Red, G/=Gray, etc.). On older models, the serial number was also written with a black felt-tip pen - without color specification.

Question 12

12. How do I find a dealer near me?

Accepted Answer

Send us an email to info@audiodesksysteme.de or contact us by phone.

Question 13

13. Can I wash shellac records with VINYL CLEANER PREMIUM?

Accepted Answer

Yes.

Question 14

14. Was mache ich, wenn mein Vinyl Cleaner defekt ist?

Accepted Answer

Gerne können Sie uns Ihr defektes Gerät für eine Reparatur einsenden.
Wichtig: Senden Sie uns Ihr Gerät unbedingt mit einem ausgefüllten Begleitschreiben zu. 
Wir informieren Sie sobald das Gerät angekommen, repariert und versandfertig ist.

Frequently Asked Questions

Maybe you will find the answer to your question here.

Privacy Policy Imprint Disclaimer Terms and Conditions
contact
return conditions

Frequently Asked Questions

Maybe you will find the answer to your question here.

Privacy Policy Imprint Disclaimer Terms and Conditions contact return conditions

Privacy Policy Imprint Disclaimer Terms and Conditions
contact
return conditions